Booking terms & conditions
Last updated: 21 September 2026.
These terms apply to bookings made once the company is registered. No bookings are being taken and no payment can be accepted until registration as a travel and tourism agency in Portugal (RNAVT) is complete.
[COMPANY NAME] and RNAVT n.º [NUMBER] below are placeholders. They are replaced with the registered details on the day the licence is issued, and this page is dated again.
1. The organiser
These packages are organised and sold by [COMPANY NAME], Unipessoal Lda, registered office [ADDRESS], NIPC [NUMBER], registered as a travel and tourism agency with Turismo de Portugal, I.P. under RNAVT n.º [NUMBER] (the “Company”, “we”). Contact: [email protected], telephone +351 913 425 674.
2. Definitions and scope
“Package” means the combination of travel services (accommodation, luggage transport, ancillary services) sold by us as organiser within the meaning of Decreto-Lei n.º 17/2018, which transposes Directive (EU) 2015/2302 (the “Package Travel Law”). These terms, the trip page, the standard information form, and the booking confirmation together form the contract. Flights are not included in any package and are not sold by us.
3. Booking process
- You book online and pay the deposit of 25% of the package price, including any extras booked with it. The contract is concluded at that moment, subject to the hotel confirmation below. Of the deposit, €150 per person is a booking fee. It covers the work of building your itinerary and reserving every night, and it is not refunded if you cancel, whatever the date. It is refunded in full if we cannot confirm your hotels (below) or if we cancel (clause 7). You may instead pay the full price at booking. The same conditions apply.
- Within 2 working days we confirm the hotel list. If we cannot confirm every night on your dates, we offer you an alternative or refund the deposit in full, your choice, and the contract ends without cost to you.
- The balance is due 42 days before the start date. For bookings made within 42 days of the start date, the full price is payable at booking. We send a reminder 7 days before the balance is due and a final notice 4 days after the due date. If the balance has not been received 7 days after the due date, the booking is cancelled by you on that day and clause 6 applies to the amounts paid.
Package travel is excluded from the 14-day right of withdrawal for distance contracts (Decreto-Lei n.º 24/2014, art. 17). Once the deposit is paid, cancellation is governed by clause 6 only.
4. Price and what’s included
The package price is stated per person, in euros, VAT included under the special margin scheme for travel agencies. Any extras booked with the package form part of the package price, and are charged per person, per room or per vehicle as stated beside each one. Each trip page states exactly what is included (typically accommodation with private bathroom and breakfast, daily luggage transfer of one bag up to 20 kg per person, digital roadbook and navigation files, pilgrim credential, and email support while you walk) and what is excluded (typically travel to and from the route, lunches and dinners unless stated, travel insurance, personal expenses, and city taxes where these are charged locally).
Price changes after booking. We may increase the price only to reflect changes in fuel or transport costs, taxes or fees imposed by third parties, or exchange rates, and never in the 20 days before departure. Any increase above 8% entitles you to terminate with a full refund. You are entitled to a corresponding price reduction if those costs fall.
5. Changes by you
- Changing your start date: you may change your start date free of charge once, up to 45 days before departure, subject to availability on your new dates. A second date change, or any date change requested inside 45 days, costs €50 per person plus any supplier change fees. If we cannot rebook your route, you choose: different dates, or a full refund of everything you have paid. This window closes at 45 days, before the balance falls due at 42 days, so a date change is always made before you have paid in full.
- Other changes (hotel category, party size, extras): we will accommodate them where suppliers allow; you pay any resulting difference plus supplier change fees. There is no administration fee for these.
- Changes to the party: if one traveller in a shared room cancels, the remaining traveller pays the single supplement for the trip from that date. A traveller added later pays the full price for their place at the date of the change, subject to availability.
- Transfer of the booking: you may transfer your package to another person who meets the trip requirements by giving notice on a durable medium at least 7 days before departure. You and the transferee are jointly liable for the balance and any additional supplier costs, which we will evidence.
6. Cancellation by you
Notice must be sent to [email protected] and takes effect on receipt. We refund the amounts paid, less unavoidable payment-processing costs:
| Notice before the start date | Refund of amounts paid |
|---|---|
| 42 days or more | 100%, less the €150 per person booking fee |
| 41 to 21 days | 50%, less the booking fee |
| 20 to 7 days | 25%, less the booking fee |
| Under 7 days, or no-show | 0% |
These tiers are our standardised termination fees. On request we will justify the fee against the cost savings we actually made and any alternative deployment of the services.
Unavoidable and extraordinary circumstances. You may terminate without any termination fee and receive a full refund (but no additional compensation) if unavoidable and extraordinary circumstances at the destination or its immediate vicinity significantly affect the performance of the package, or the transport of passengers to it; in that case the booking fee is also refunded.
Refunds are made to the original payment method within 14 days of the cancellation taking effect.
7. Changes and cancellation by us
Insignificant changes, for example substituting accommodation of equivalent or higher category in the same stage town, may be made, and we will tell you when they are. If we must significantly alter a main characteristic of the package, or cannot meet a special requirement we accepted, we will inform you without undue delay; you may accept the change, accept a substitute package, or terminate the contract with a full refund.
We may terminate for unavoidable and extraordinary circumstances that prevent performance, with notice given without undue delay and a full refund. We do not cancel trips for lack of minimum numbers: our packages have no minimum group size.
8. Our responsibility, and yours
We are responsible for the performance of all travel services included in the package, regardless of which supplier performs them, and we owe you prompt assistance if you are in difficulty: information on health services, local authorities and consular assistance, and help with communications and alternative arrangements. Remedies, price reduction and compensation follow the Package Travel Law. Our liability for damages other than personal injury, or damage caused intentionally or negligently, is limited to three times the package price, including any extras booked with it.
You are responsible for: holding travel insurance that covers cancellation, medical costs and repatriation for the whole trip, taken out before the start date, which you confirm when you book and whose policy number we may ask for before departure; being fit to walk the daily stages published for your trip; carrying valid identity and travel documents; arriving at the start hotel on the start date; your conduct at the accommodations; and reporting any lack of conformity without undue delay, so that we can fix it while you are still on the route. The email support line exists for exactly this.
Travel insurance is required and is not included in the package. It must cover cancellation, medical costs and repatriation for the whole trip. We do not sell insurance.
9. Insolvency protection
As the Package Travel Law requires, the Company participates in the Fundo de Garantia de Viagens e Turismo (FGVT), which secures the refund of payments made and, where transport is included, repatriation, in the event of the Company’s insolvency. Claims are made to Turismo de Portugal, I.P.; where a claim is disputed, it is assessed by the state-run Comissão Arbitral do Turismo de Portugal, an alternative dispute resolution body established under Decree-Law 17/2018.
10. Complaints
For a lack of conformity during the trip, email us first; most things can be fixed the same day. Formal complaints can be made through the Livro de Reclamações Eletrónico at livroreclamacoes.pt, or the EU online dispute resolution platform at ec.europa.eu/consumers/odr. Consumer arbitration: the Comissão Arbitral do Turismo de Portugal (comissaoarbitral.turismodeportugal.pt), or any entity on the Directorate-General for Consumer Affairs’ official list of consumer dispute-resolution bodies at consumidor.gov.pt.
11. Data protection
Personal data is processed to manage your booking, as set out in our privacy policy.
12. Law and jurisdiction
Portuguese law applies. For consumers resident in the EU, the mandatory protections of their country of residence are unaffected. Courts of [COMARCA], Portugal, without prejudice to the mandatory rules on consumer jurisdiction.
These conditions are provided in eight languages for convenience. If a translation and the English text differ, the English text applies to the meaning of a clause; your rights under the Package Travel Law are the same in every language. A Portuguese-language version will be published when our registration completes.
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