Standard information form for package travel
Last updated: 6 August 2026 · Ver em português
Draft. This form is published in draft while the company is being registered as a travel and tourism agency in Portugal (RNAVT), and it is pending review by a Portuguese lawyer. No packages are being sold and no bookings are being taken.
[COMPANY NAME] and RNAVT n.º [NUMBER] are placeholders until the licence is issued. The Portuguese version is the legally required one; this English text is for parallel display.
This is the form required by Directive (EU) 2015/2302 and Decreto-Lei n.º 17/2018. It must be given to you before you are bound by a package travel contract, and it is shown again at the booking step.
The combination of travel services offered to you is a package
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and Decreto-Lei n.º 17/2018.
Therefore, you will benefit from all EU rights applying to packages. [COMPANY NAME], Unipessoal Lda (RNAVT n.º [NUMBER]) will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, [COMPANY NAME], Unipessoal Lda has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
Key rights under Directive (EU) 2015/2302 and Decreto-Lei n.º 17/2018
- Travellers will receive all essential information about the package before concluding the package travel contract.
- There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
- Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser.
- Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
- The price of the package may only be increased if specific costs rise (for instance fuel prices), and only if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if the relevant costs decrease.
- Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly.
- If the trader responsible for the package cancels it before its start, travellers are entitled to a refund and compensation where appropriate.
- Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
- Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
- If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered at no extra cost. Travellers may terminate the contract without paying any termination fee where services are not performed in accordance with the contract, this substantially affects the performance of the package, and the organiser fails to remedy the problem.
- Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
- The organiser has to provide assistance if the traveller is in difficulty.
- If the organiser becomes insolvent, payments will be refunded. If the organiser becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. [COMPANY NAME], Unipessoal Lda has taken out insolvency protection with the Fundo de Garantia de Viagens e Turismo (FGVT), managed by Turismo de Portugal, I.P. ([FGVT ADDRESS AND CONTACT]). Travellers may contact this entity if services are denied because of the insolvency of [COMPANY NAME], Unipessoal Lda.
The national law
Directive (EU) 2015/2302 is transposed into Portuguese law by Decreto-Lei n.º 17/2018, as amended. The full text is published at diariodarepublica.pt.